Contact
Let’s talk
A question, a bug, an idea or a proposal. Use whichever channel suits you: a person answers.
Direct channels
For everything: account, subscription, bugs, proposals and legal matters.
Response time
We usually reply within 1 to 2 business days. Write on a weekend and you hear from us on Monday.
Form
Write to us here
Tell us what is going on and which phone you use. The more specific you are, the faster this ends.
Message received
Message sent. We usually reply within 1 to 2 business days.
In the meantime, you can write to us: soporte@sinexcusas.app WhatsApp +504 8773-7310
Shortcuts
This might be faster
- Cancelling a subscription or asking for a refund. That happens in your store, not here: how it works.
- Resetting your password. You do it in the app, from the sign-in screen.
- Deleting your account and your data. The steps are on delete your account.
- Help inside the app. Profile > Settings > Help has the help center, support tickets and the coach chat.
- Quick answers. The six most common questions are already solved on support.
Business
Here about a gym or a brand?
If you want the SinExcusas technology under your own brand, there is a page for that.
