Support

Support

Start with the quick answers. If your case is not here, write to us and we will look at it.

Six questions, six answers

Quick answers

I forgot my password

You reset it in the app. On the sign-in screen tap “Forgot your password?”, enter your email and open the link you receive. Then go back to the app and sign in with the new password.

I want to cancel my subscription

You cancel it in the store you bought it from. iOS: Settings > your name > Subscriptions > SinExcusas > Cancel subscription. Android: Play Store > Payments and subscriptions > Subscriptions > SinExcusas > Cancel. Deleting the app cancels nothing.

I want to delete my account

From the app: Profile > Settings > Account > Delete account. It is permanent. Cancel your subscription in your store first. Full steps: delete your account.

I want to change the language

Profile > Settings > Account > Language. Spanish and English, both complete. The change applies immediately.

Notifications are not arriving

Check two places. In the app: Profile > Settings > Notifications, where each type is switched on separately. On the phone: the notification permissions for SinExcusas in your system settings.

The reset email never arrives

Look in spam and in promotions, and check you used the same address you signed up with. The link expires, so request a new one if you waited. If it still does not arrive, write to soporte@sinexcusas.app from that address.

Inside the app

Help lives inside the app too

Profile > Settings > Help has the help center, your support tickets, the coach chat and the guided tour of the app.

Direct channels

WhatsApp

+504 8773-7310

Monday to Friday, 9:00 to 17:00 Central America time.

Response time

Usually within 1 to 2 business days.

Form

Tell us what happened

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