Support
Support
Start with the quick answers. If your case is not here, write to us and we will look at it.
Six questions, six answers
Quick answers
I forgot my password
You reset it in the app. On the sign-in screen tap “Forgot your password?”, enter your email and open the link you receive. Then go back to the app and sign in with the new password.
I want to cancel my subscription
You cancel it in the store you bought it from. iOS: Settings > your name > Subscriptions > SinExcusas > Cancel subscription. Android: Play Store > Payments and subscriptions > Subscriptions > SinExcusas > Cancel. Deleting the app cancels nothing.
I want to delete my account
From the app: Profile > Settings > Account > Delete account. It is permanent. Cancel your subscription in your store first. Full steps: delete your account.
I want to change the language
Profile > Settings > Account > Language. Spanish and English, both complete. The change applies immediately.
Notifications are not arriving
Check two places. In the app: Profile > Settings > Notifications, where each type is switched on separately. On the phone: the notification permissions for SinExcusas in your system settings.
The reset email never arrives
Look in spam and in promotions, and check you used the same address you signed up with. The link expires, so request a new one if you waited. If it still does not arrive, write to soporte@sinexcusas.app from that address.
Inside the app
Help lives inside the app too
Profile > Settings > Help has the help center, your support tickets, the coach chat and the guided tour of the app.
Direct channels
Response time
Usually within 1 to 2 business days.
Form
Tell us what happened
Message received
Message sent. We usually reply within 1 to 2 business days.
In the meantime, you can write to us: soporte@sinexcusas.app WhatsApp +504 8773-7310