Delete account and data
How to delete your SinExcusas account and all the data attached to it.
Step by step
Five steps
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Open the app and sign in
Deletion happens inside the SinExcusas app on iOS or Android, with the account you want to remove. This website no longer has a sign-in.
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Go to Profile
It is the last tab in the bottom bar.
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Open Settings and go to the Account tab
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Choose “Delete account”
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Confirm the deletion
For security the app asks you to type your email, type the confirmation word and enter your password again. If you have an active subscription, it warns you first. Once you confirm, deletion starts immediately and cannot be undone.
Scope
What gets deleted
- Your profile: name, email and personal details
- Your health and progress data: weight, measurements, goals
- Your nutrition plans and your food log
- Your training history and sessions
- Your conversations with the coach
- Your community activity: recipes, notifications, challenges, leaderboards and your group memberships
Warning
Before you delete
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It cannot be undone.
There is no trash bin and no grace period: once you confirm, the data is gone.
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Cancel your subscription first.
Deleting the account does not stop the billing. Cancel it in the store you subscribed through: iOS in Settings > your name > Subscriptions; Android in Play Store > Subscriptions.
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Save anything you want to keep.
After deletion we cannot recover it.
What we may keep
We may keep minimal billing records where a legal or tax obligation requires it, plus aggregated data that can no longer identify you. None of that includes your profile, your plans or your conversations. It is explained in the privacy policy.
Need a hand?
If you cannot get into your account or something fails during the process, write to us from the email you signed up with.