FAQ
Frequently asked questions
What people ask us most about the app, the subscription and their data. If something is missing, write to us.
Account
What do I need to get started?
A phone running iOS or Android, and an email address. You download the app, create an account and answer a few questions about your age, weight, height, goal, training days and the food you avoid. From that, the app builds your meal plan and your routine.
I forgot my password. How do I reset it?
From the app: on the sign-in screen tap “Forgot your password?” and enter your email. You get a link to set a new one. When you are done, go back to the app and sign in with the new password. The link expires, so use it soon.
Subscription and stores
Where do I pay and how do I cancel?
You pay inside the app, through the App Store or Google Play. You cancel in that same store’s settings: on iOS, Settings > your name > Subscriptions; on Android, Play Store > Subscriptions. This website charges nothing and cannot cancel for you. Deleting the app does not cancel the subscription either.
Does the 7-day trial charge me anything?
No, as long as you cancel before it ends. The trial starts when you subscribe inside the app and unlocks every feature. If you do not cancel, your store takes the first payment on day eight. Free 7-day trial. After that from US$ 9.99/month or US$ 94.99/year. Your store and country set the final price.
Devices
Does it work on iPhone and Android? Is there a web version?
The app runs on iOS and Android, and your data syncs between them with the same account. There is no web version: this site is informational, you do not sign in here.
Does it work offline?
You need a connection to generate plans, search foods, use the chat and sync your progress. Anything already downloaded can be read offline, but do not count on spending a whole day without data.
Languages
What languages does the app speak?
Spanish and English, both complete. The app picks up your phone’s language the first time and you can change it any time in Profile > Settings > Account > Language.
Coach and AI
In the chat, am I talking to an AI or a person?
There are two separate chats. The AI trainer answers immediately, any hour, with your data in front of it. The coach chat is a direct channel to the team where you can send photos; a person answers there, during support hours.
What does the AI do, and what does it not do?
It builds your meal plan and your routine from the data you give it, estimates calories and macros from a photo, and answers questions in the chat. It does not diagnose, does not prescribe and does not replace a health professional. Photo estimates are approximate: when you need precision, log the food and the portion by hand.
Data and privacy
What data do you keep, and where?
Your account and profile, whatever you log in the app (meals, workouts, weight, water) and your chat messages. It is stored on Google Cloud infrastructure and travels encrypted. We do not sell your data. The detail is in the privacy policy.
How do I delete my account and all my data?
From the app: Profile > Settings > Account > Delete account, then confirm. Deletion is permanent and covers your profile, your plans, your history and your conversations. Cancel your subscription in your store first: deleting the account does not cancel it. The full steps are on delete your account.
Contact
How do I reach you?
By email at soporte@sinexcusas.app or on WhatsApp at +504 8773-7310, Monday to Friday, 9:00 to 17:00 Central America time. You can also open a ticket inside the app, under Profile > Settings > Help. We usually reply within 1 to 2 business days.
Still stuck?
Write to us and you get an answer. No endless forms.
